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Maintenance & Managed Services

Kaopiz keeps your software running securely, efficiently, and without disruption. From proactive monitoring and performance tuning to security patching and continuous improvements, our managed services team ensures your systems stay reliable as your business scales.

12
Years
1000
Staffs
1000
Projects
500
Clients
Trusted by world-leading clients
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Our Maintenance & Managed Services

We provide end-to-end managed services that keep your applications stable, secure, and up to date, acting as an extension of your team to protect uptime, performance, and user experience.

Why Maintenance & Managed Services Matters for Business

Ongoing maintenance isn't just about fixing what breaks; it's about protecting the long-term value of your software investment. A well-maintained system runs faster, stays more secure, and adapts more easily as your business evolves.

Maximized System Uptime

Maximized System Uptime

Proactive monitoring and rapid issue resolution minimize downtime, keeping your critical systems available when your business and customers need them most.

Reduced Long-Term Costs

Reduced Long-Term Costs

Regular maintenance prevents small issues from becoming costly emergencies, lowering total cost of ownership compared to reactive fixes.

Stronger Security Posture

Stronger Security Posture

Continuous patching and vulnerability management reduce your exposure to security threats and help you stay compliant with evolving regulations.

Improved System Performance

Improved System Performance

Ongoing optimization ensures your applications run efficiently, even as data volume, user traffic, and feature complexity increase over time.

Faster Adaptation to Change

Faster Adaptation to Change

With a dedicated team already familiar with your systems, you can roll out updates, integrations, and new features faster and with less risk.

Industries We Empower

AI and cloud solutions across high-growth industries.

Our Successful Maintenance & Managed Services Projects

See how we help enterprises protect uptime, strengthen security, and extend the lifespan of critical systems through ongoing support.

Our Flexible
Maintenance & Support Plans

Every system has different uptime requirements and support needs. That's why we offer flexible managed service tiers, whether you need periodic upkeep, extended coverage, or fully dedicated 24/7 support.

Basic Maintenance

Best for stable, low-traffic systems needing periodic upkeep

Scheduled health checks and monthly reporting
Minor bug fixes and dependency updates
Business-hours support (email/ticket)

Standard Managed Support

Best for actively used business applications with moderate traffic

Regular monitoring with real-time alerting
Performance optimization and security patching
Extended support hours with defined response SLA

Enterprise 24/7 Managed Services

Best for mission-critical systems requiring round-the-clock coverage.

Real-time monitoring and incident response
Dedicated support engineer(s)
Guaranteed uptime SLA, security audits, and continuous improvements

Custom Estimates, Real Value

We work with you to define the right team size, engagement model, and timeline based on your budget and goals. Our pricing is competitive, our process is transparent, and the value we deliver is long-term.

What Our
Clients Say

"I've chosen Kaopiz as a partner for the core development team. I found really talented people here that allow me to really trust them with this very core piece of the engineering that we’re doing."

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Felix AI
Ariel Geifman Founder, Felix AI

"Our company has a variety of development projects that require accuracy and speed, and we have taken notice of offshore development as a way to achieve these goals. Utilizing offshore vendors can provide cost and speed benefits compared to working with vendors in Japan. If the offshore vendor has excellent communication skills, these benefits can be fully realized."

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Hiroshi Nemoto Logo
Hiroshi Nemoto Manager, Ministop

"Our company is a comprehensive education firm that places great emphasis on the integration of education and IT. In order to meet our diverse development needs, we have chosen to utilize offshore development services. Kaopiz has proven to be a strong partner, not only for their ability to attract top talent but also for their sincere approach and consistently high-quality output."

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Koichi Nakano Logo
Koichi Nakano IT Business Unit Manager, Spix

"Our company has been conducting offshore development in Vietnam with multiple partners since 2007. Among these partners, Kaopiz stands out for its abundance of knowledgeable and experienced personnel who prioritize thorough team-wide information sharing to maximize organizational strength. Their innovative research and application of unfamiliar services and technologies allows them to solve difficult requirements."

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Ogura Logo
Ogura CEO, Actnet

"I was concerned about offshore development for the first time. However, the executives and business analysts displayed excellent communication skills, allowing us to proceed with the project quickly. Despite using technology that Kaopiz had no prior experience with, they were flexible in their approach, resulting in a successful release."

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Shimazoe Logo
Shimazoe CTO, Yper

"As technology drives our company to focus on speed, Kaopiz has shown its unique capability of quickly adopting new technologies and creating applications in a short time without sacrificing quality. Kaopiz offers high-skilled engineers who can communicate in multi-languages. They are extremely flexible and responsive to changes."

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Ryan Hsu Logo
Ryan Hsu Project Leader, Tradfit

"There are many providers of dedicated team model development, and after considering several companies, we have chosen to partner with Kaopiz. This decision was based on Kaopiz’s exceptional capability to recruit skilled professionals from the founders’ university, effective communication skills, and dependable service."

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Kanahara Logo
Kanahara CEO, Caeruxlab

"Our company is a comprehensive education firm that places great emphasis on the integration of education and IT. In order to meet our diverse development needs, we have chosen to utilize offshore development services. Kaopiz has proven to be a strong partner, not only for their ability to attract top talent but also for their sincere approach and consistently high-quality output."

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Koichi Nakano Logo
Koichi Nakano IT Business Unit Manager, Spix

Why Choose Kaopiz for Maintenance & Managed Services

At Kaopiz, we go beyond software development, we partner with businesses to solve real-world challenges through AI and cloud innovation. With global teams across Vietnam, Japan, and Singapore, and certifications such as ISO 9001, ISO 27001, ISTQB, and our AWS Partnership, we deliver world-class solutions that power mission-critical systems with predictable quality, transparent delivery, and measurable business impact.

ISO 27001

ISO 27001

Top 50+10 Leading IT Companies 2019

Top 50+10 Leading IT Companies 2019

Clutch Global Fall 2024

Clutch Global Fall 2024

Most Reviewed Software Developers

Most Reviewed Software Developers

Top 10 ICT Companies 2022

Top 10 ICT Companies 2022

ISO 9001

ISO 9001

2025 Custom Software Development Winner

2025 Custom Software Development Winner

Top Web Development Companies

Top Web Development Companies

Make in Vietnam

Make in Vietnam

2024 Fall Champion

2024 Fall Champion

ISTQB Platinum Partner

ISTQB Platinum Partner

2024 Top AI Company

2024 Top AI Company

Top 10 Digital Technology Companies 2024

Top 10 Digital Technology Companies 2024

HIPAA

HIPAA

Vietnam Top Software Developers 2026

Vietnam Top Software Developers 2026

Sao Khue 2025

Sao Khue 2025

GDPR Compliance

GDPR Compliance

2024 Top Web3 Company

2024 Top Web3 Company

AWS Well-Architected Partner

AWS Well-Architected Partner

AWS Advanced Partner

AWS Advanced Partner

2026 Globee Awards Gold Winner

2026 Globee Awards Gold Winner

ISO 27001

ISO 27001

Top 50+10 Leading IT Companies 2019

Top 50+10 Leading IT Companies 2019

Clutch Global Fall 2024

Clutch Global Fall 2024

Most Reviewed Software Developers

Most Reviewed Software Developers

Top 10 ICT Companies 2022

Top 10 ICT Companies 2022

ISO 9001

ISO 9001

2025 Custom Software Development Winner

2025 Custom Software Development Winner

Top Web Development Companies

Top Web Development Companies

Make in Vietnam

Make in Vietnam

2024 Fall Champion

2024 Fall Champion

ISTQB Platinum Partner

ISTQB Platinum Partner

2024 Top AI Company

2024 Top AI Company

Top 10 Digital Technology Companies 2024

Top 10 Digital Technology Companies 2024

HIPAA

HIPAA

Vietnam Top Software Developers 2026

Vietnam Top Software Developers 2026

Sao Khue 2025

Sao Khue 2025

GDPR Compliance

GDPR Compliance

2024 Top Web3 Company

2024 Top Web3 Company

AWS Well-Architected Partner

AWS Well-Architected Partner

AWS Advanced Partner

AWS Advanced Partner

2026 Globee Awards Gold Winner

2026 Globee Awards Gold Winner

Technology Stack

Frontend

Build fast, accessible interfaces optimized for performance at scale.

Vue.js
Angular
React
NuxtJS
HTML
NEXT.JS

Backend

Architect secure, high-throughput server systems that hold up under real load.

NodeJS
Python
PHP
Java
.NET
C#
Rails
GO
C++

Mobile

Ship iOS and Android apps with smooth performance and secure data handling.

Flutter
React
Swift
Kotlin

Cloud

Design and manage cloud infrastructure that scales reliably and stays cost-efficient.

AWS
Google Cloud
Azure

AI

Integrate production-ready AI, from predictive models to LLM-powered features.

TensorFlow
OpenCV
Keras
scikit-learn
PyTorch
Caffe

Blockchain

Build transparent, tamper-proof systems for fintech, logistics, and supply chain.

Ethereum
Solana
Hyperledger

QA & Testing

Validate every release with automated, performance, and security testing end to end.

Test Automation
Performance Test
Security Test

UX/UI Design

Deliver product interfaces with clear user flows, strong hierarchy, and accessible layouts.

UX Design
UI Design

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Our Managed Services Onboarding Process

At Kaopiz, we follow a structured, transparent process to take over or set up ongoing support for your systems, ensuring full visibility and zero disruption from day one.

Assessment & Audit

Review your current system, infrastructure, and pain points.

SLA & Coverage Planning

Define response time, support scope, and the right coverage tier.

Onboarding & Handover

Take over documentation, access, and credentials without downtime.

Active Monitoring & Support

Ongoing monitoring, patching, and issue resolution around the clock.

Reporting & Optimization

Regular performance reports and continuous system improvements.

Review & Scale

Adjust coverage, resources, and SLA as your system and business grow.

Insights

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Drive innovation with Kaopiz

Know the costs, plan with confidence.

01
Sign NDA
Ensure your information stays confidential
02
Analyze requirements
Understand and clarify your needs
03
Propose solutions
Present tailored, effective solutions
04
Kick-off project
Begin development and execution

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Frequently Asked Questions

Our managed services include system monitoring, security patching, performance optimization, bug fixes, and ongoing technical support, tailored to keep your software stable, secure, and up to date.

Response times depend on your support plan and SLA. Our 24/7 Managed Support plan guarantees priority response for critical incidents, minimizing downtime and business impact.

Yes. Our engineers can audit, document, and take over maintenance for existing systems, regardless of which team originally built them, ensuring a smooth transition with minimal disruption.

Absolutely. We combine proactive monitoring and preventive maintenance with responsive issue resolution, so problems are caught early and handled quickly when they do arise.

Yes. You can upgrade from basic maintenance to standard or enterprise managed services at any time as your traffic, team, and system complexity grow.